Contact Us
Got a question about a fast-paying casino, a bonus that didn't work as expected, or something on the site that needs a second look? This page tells you how to reach us and what we can realistically help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days. If your question relates to a specific casino, include the operator's name and, where relevant, a rough date so we can look into it properly.
What we can help with
- Corrections or updates to bonus terms, withdrawal times or licensing details on a review
- Questions about how we researched and ranked the casinos on this site
- Suggestions for a casino you think deserves a closer look
- General feedback on the site's content, layout or accuracy
What we can't help with
We're an independent research and comparison site, not a casino operator or a payments processor. That means a few things sit outside what we can do:
- We can't process withdrawals, refunds or bonus credits — that's handled directly by the casino you played at.
- We can't verify your identity or manage your account with any operator.
- We can't guarantee a payout time, a bonus outcome or any result from playing at a listed site — outcomes on games of chance are never guaranteed, and every casino carries a built-in house edge.
- We can't act as a dispute resolution service, though we're happy to hear about a poor experience so we can factor it into future updates.
If you've had a dispute with a specific casino over a withdrawal, wagering requirement or account closure, contact that casino's support team first, then its licensing authority if the issue isn't resolved.
Questions about a specific review or ranking
Our editorial ratings for operators such as Raging Bull, Uptown Aces, Ignition and the other sites listed on this page are based on published bonus terms, stated withdrawal timeframes, licensing information and site research at the time of review. Terms change, so if you spot something that no longer matches what's live on an operator's site, tell us — that's exactly the kind of feedback that keeps our pages current.
Reporting a scam or a suspicious operator
If you've come across a casino that looks unlicensed, uses misleading marketing, or has refused to pay out without a clear reason tied to its terms, let us know by email with as much detail as you can share. We don't investigate individual accounts, but reports like this help us keep unreliable operators off this site.
Looking for something else first?
Before you write in, a few of our other pages might already answer what you need. Read more about who runs this site if you want background on our review process, or check our terms and conditions for how the site itself operates. If your question is about gambling limits, self-exclusion or where to get support, our responsible gambling page covers deposit limits, cooling-off tools and national support organizations in detail. And if you're specifically comparing options outside the licensed US market, our page on non-GamStop casinos covers that separately.
A quick reminder on responsible play
If gambling has stopped being enjoyable, or is affecting your finances, work, or relationships, that's a sign to step back. Most licensed casinos offer deposit limits, time-outs and self-exclusion tools directly in your account settings, and national support services are available if you need to talk to someone. We're not able to offer counselling ourselves, but we can point you toward resources — reach out and we'll do our best to help.